Customer Service Services And The Service Sector - 2162 Words

Since+ the global economy embraced customer service, issues regarding levels of customer service have become more prominent in service organisations. Even now there are organisational managers with no training or knowledge of how organisations in the service sector require a high level of customer service. This is ignorance of the fact good customer service can create a competitive advantage; increase profit; efficiency; and increase staff and customer retention and satisfaction. Based on comprehensive reading and research, this essay looks at examples of three service organisations and shows how many of the difficulties faced by the service sector are caused by a lack of awareness of, and training in the importance of excellent customer service. Gilmore (2003) describes a service organisation as one where the perceived value of the offering to the buyer is determined more by the service rendered than the product offered. Gilmore goes on to say customer service used within the service organisation is an act, process or performance. The service can be intangible, such as legal services, health care and cleaning services. Or it can be an element of a tangible product, like restaurants and retail outlets. The customer service used in service organisations are a series of customer experiences designed individually by the organisation to create customer satisfaction and retention. It is important to be customer focused in the way service experiences are delivered becauseShow MoreRelatedCustomer Service Quality and Customer Service Expectations in Banking Sector3705 Words   |  15 PagesCustomer service quality and customer service expectations in banking sector. Abstract This research explores the relationships between service quality, customer involvement and customer satisfaction in the highly competitive banking sector. The study sought to identify the most important attributes in bank settings, which may be used to review characteristics of the banks as experienced by customers. The main aim is to find out customer service quality performed by banks at present and expectationsRead MoreReserach Proposal on a Delivery Process of Customer Service in Banking Sector Customer Satisfaction2175 Words   |  9 Pages.05 8. Population and sampling†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...05 9. Timing†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...06 10. Budgeting†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..06 11. Conclusion†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 1.0 Introduction Banking services remain one of the largest and fastest growing industries sectors in Bangladesh. This sector and this industry plays an important role to stimulates the development of new infrastructure that creates new income-earning opportunities. (Economic Report, various years). The Bangladeshi economy hasRead MoreThe Financial Service Sector Essay1290 Words   |  6 Pagesorganizations that deal in the management of money fall in the financial service sector. They deal in many different ways through institutions like banks, insurance company, debit cards, credit cards and tools like these that offer the customers power to buy. In Oman financial service sector is controlled by the Central Bank of Oman. This is the head institution for regulating the money matters in the country. 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Under Private sector we have Sole traders, Partnership, Private Limited Company (LTD), Public Limited Company and the Franchise Under Public sector organisation we have, UK Government, Local Government, Executive Agencies, QUANGOs, State owned companies, Public sector organisations -These are organisations that are owned and run by the state or Government for the people and the taxesRead MorePrivatization Of Municipal Solid Waste1287 Words   |  6 PagesEnterprises which provides contracting services for pipeline maintenance, tank services, erosion control, vacs trucking, one-call monitoring, right of way clearing, pig tracking, and emergency response believes municipalities should be more open to privatization of collection services (Begley 2011). Begley believes that communities have resisted privatization because solid waste management systems have always been considered a utility provided by the public sector (Begley 2011). He points to the economicRead MoreCustomer Service Level 2, Unit 2 Section11154 Words   |  5 Pagesaffect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | McDonalds | McDonald’s is a food service retailer and aimed at making profitRead MoreThe Growth And Development Of The Banking Sector1280 Words   |  6 Pagescontributed to the increased growth and development of the banking sector. The finance industries implement a distributed information center. The client’s data and information regarding the transactions get replicated in different terminals to enhance the easy transactions between the bank customers and the corporate firms. The bankers think about the customers in different perspective regarding security and providing quality services. What is Big Data? The big data refer to the collection of data andRead MoreKey Success Factors For Global Telecommunications And Internet Services Markets1748 Words   |  7 Pagestelecommunications and internet services markets. Economies of scale: Providers that can spread their fixed costs across a large subscriber base hold a competitive advantage. Providers should exploit opportunities to expand market share through penetration or geographic expansion for market development. Ensuring pricing policy is appropriate: Price is a major basis of competition given that the most basic providers are now commoditized. Intense competition puts customers at the advantage. Niche companies